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Frequently Asked Questions
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Hope Not Out offers shipping worldwide in many countries. In other areas, shipping costs apply.
We accept the following payment methods:
- Credit card
- Debit card
- Direct bank transfer services
It depends on where you are, but almost all of our parcels arrive well within 3-4 days.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.